Elle
Shastic
Elle embeds text messaging into your existing Finastra platforms to turn days of chasing customers and documents into minutes. By using the most convenient, least intrusive, and increasingly preferred communication channel available today, Elle accelerates loan processing, recaptures 15% of abandoned applications automatically and eliminates 30% of phone calls during the loan and account opening process.
Elle embeds text messaging into your existing Finastra platforms to turn days of chasing customers and documents into minutes. By using the most convenient, least intrusive, and increasingly preferred communication channel available today, Elle accelerates loan processing, recaptures 15% of abandoned applications automatically and eliminates 30% of phone calls during the loan and account opening process.
Improve the customer experience
Elle sits directly on top of your existing Fusion Mortgagebot platform to help you collect documents and communicate with applicants 20x faster. Elle cuts down days of follow-up to get a hold of customers and collect documentation. Elle offers a more convenient, more engaging way to communicate and stay close to your customers during the loan process.
Quick implementation
Elle installs in under 60 minutes, requires no IT involvement, and automatically syncs with your Fusion Mortgagebot pipeline to help you move more loans to closing, 20x faster and with less work.
Guarantee application completion
Elle tracks online applications and automatically recaptures 15% of applicants who abandon the process before completion. Elle eliminates 30% of phone calls during loan processing and generates FTE expense savings.
General information
How it works
Increase your application processing
Turn days into minutes when getting a hold of loan applicants sending and receiving text messages directly within Fusion Mortgagebot.Improve the applicants’ experience
Collect documents via text messaging conveniently within Fusion Mortgagebot and process loans faster with template (“canned”) responses via conversation queues and Notifications for teams or individuals.Gain customers
Augment your website “Apply Now” buttons for faster text-messaging communication, eliminate 30% of phone calls during loan processing and stay in touch with the applicants via automatic out-of-office text messaging responses after-hours.And keep them!
Track complete vs abandoned applications in real-time and recapture 15% of lost applicants automatically using RPA and text messaging.Keep the data safe
TCPA Compliant, bank-grade security controls & military-grade data protection.
How it looks
Efficient chatbot
Cut the long manual process that banks usually use to ask for documents. Videos
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