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Elle

Shastic

Consumer Banking
Chatbots
Customer Service
Elle embeds text messaging into your existing Finastra platforms to turn days of chasing customer/documents into minutes

Description

Elle sits on top of the Fusion Mortgagebot platform and allows lenders/bankers to easily connect and communicate with applicants at any stage of the loan process from looking-to-booking, 24/7 using text messaging. Customers can easily send documents via text message to eliminate days of follow ups and allow lenders to process more loans, 20x faster with less manual effort and lower risk of underwriting exceptions.

Key features:

  • Elle offers a more convenient and engaging way to communicate and stay close to your customers during the loan process, vastly improving the customer experience.
  • Installs in under 60 minutes with no IT involvement required, then automatically syncs with your Mortgagebot pipeline to help move more loans to closing.
  • Tracks online applications and automatically recaptures 15% of applicants who abandon the process before completion. Elle improves efficiency by eliminating 30% of phone calls during loan processing, which generates FTE expense savings.

App information

169 views
Required products
Fusion MortgageBot
Website
Privacy policy
Data processing countries
United States