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Fusion Phoenix SMS

Finastra

Digital & Retail Banking
Customer Service
Delivers outbound text messages, receives inbound responses, updates message status, and provides administrative service
Digital & Retail Banking
Customer Service
Delivers outbound text messages, receives inbound responses, updates message status, and provides administrative service

Description

Fusion Phoenix SMS helps financial institutions use digitalization to better meet customer’s needs by enabling customer text communications within the Phoenix core banking solution.  Fusion Phoenix SMS allows your employees to initiate and respond to text communications inside of Phoenix thus improving your communication efficiency and capturing conversation history.  Initiate bank office processing needs (i.e. request documents, verify data) or send them product offers all inside of Phoenix.

Key Features:

  • Increase response rates (customers prefer text over voice)
  • Increase pace of digitalization Increase communication efficiencies (allows for multi-tasking)
  • Log communication content providing historical records of the discussions
  • Allows you to communicate in ways you might not if done via voice (like followup interaction with new account holders asking if they’ve received cards/checks…)
  • Confirm appointments
Company Verified

General information

Commercial model
Finastra
Integration
Pre-integrated products
Fusion Phoenix
doneAvailable for all 3rd party systems
Implementation
Cloud Hosted
Website
Data processing countries (1)
United States of America
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Customer Details

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SummaryCustomer DetailsCustomer History

Summary

Resources

Fusion Phoenix SMS
FACTSHEET
Fusion Phoenix Sms