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Kasisto Business Banking

Kasisto, Inc.

Corporate Banking
Customer Service
Corporate Channels
Analytics
ChatBots
KAI Business Banking solution (KBB) handles the complexities that come with managing business banking activities
Corporate Banking
Customer Service
Corporate Channels
Analytics
ChatBots
KAI Business Banking solution (KBB) handles the complexities that come with managing business banking activities

Whether your clients are small business owners or large corporations, Kasisto’s KAI Business Banking solution helps you service and engage in a natural way while offering them contextual services. KAI provides immediate access to information, services, and products. This includes cash positions, wire and ACH status, aggregate holdings, liabilities and more, through human-like intelligent conversations, 24 hours a day, improving customer satisfaction and vastly decreasing the costs of service.

The global pandemic has accelerated the move to digital for both banks and their customers.​Traditional customer engagement methods that include calls and live chats are losing to the digital convenience that customers expect, costing businesses time and money.​ ​Moreover, existing chatbots and IVR solutions don’t have domain experience and are not trained to handle the types of questions customers are asking or the language nuances in various regions.

Breadth of coverage

Using artificial intelligence, KAI is trained to understand thousands of questions and provide the right answers to your customers’ needs. With direct integration into FusionFabric.cloud, access to information, services, and products such as cash positions, wire and ACH status, holdings and liabilities are easily attained through intelligent conversations.

Out of the Box

With an IDA that is pre-trained on thousands of questions, pre-integrated into FusionFabric.cloud, your Financial Institution can get up and running in weeks, not months.

Deep financial services & AI expertise

Kasisto has a global presence, focused solely on the Financial Services industry with deep AI & Natural Language Understanding experience. Trained in over 50 million banking utterances, and collecting millions more every month, Kasisto truly understands the language of banking across regions.

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General information

Commercial model
Refer
Integration
Pre-integrated products
Fusion Corporate Channels
doneAvailable for all 3rd party systems
Implementation
Cloud Hosted | On Premise
Website
Support
Privacy policy
Business countries (7)
United States
United Kingdom
United Arab Emirates
Canada
South Africa
Australia
Singapore
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Data processing countries (7)
United Kingdom
United Arab Emirates
United States
Singapore
Australia
Canada
South Africa
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Finastra employees only
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How it works

Kasisto supports both a fully SaaS based model (preferred) or a hybrid model with the runtime on-premise and the portal hosted in Kasisto’s cloud environment and typical implementation time is 4-8 weeks (from start to go-live). KAI Business Banking helps treasurers, CFOs and others get answers to the most frequently asked questions in business banking around services, products, and terminology. In addition, through integration with Finastra’s Fusion Corporate Channels, KAI provides real-time access to cash positions and balances, wire and ACH transaction status, aggregate holdings, the ability to approve payments and more through a pre-trained, and pre-integrated Intelligent Digital Assistant.

First contact

The user starts the chatbot by asking a question, If the AI realizes it doesn’t know the answer, it saves the conversation and transfers it to an agent while mentioning the action to the user.

A positive encounter

The user is now able to engage with the assistant in a natural, conversational way. As an example, a treasurer may ask “what are my pending payments” to receive all payments currently pending. Financial Institutions have access to the KAI Portal to review usage metrics & analytics, update answers to frequent questions (including the ability to add rich media like carousels, buttons, and cards).

An adaptive experience

Financial Institutions can create segments of their user base, based on any attribute (size of company, regions etc.) to provide distinct and personalized experiences for each segment. As an example, answers to questions such as “what is the cutoff time for ACH payments” may differ by geographic region.
How it works

How it looks

Transfers details

Give your clients an overview of the movements of money in and out of their accounts. Show less

Account details

Review the activities on your accounts and approve the ACHs. Show less

User profile

Based on trends and reporting, offer your clients new services that would match their new situation. Show less
screenshot container
Transfers detailsAccount detailsUser profile

Transfers details

Give your clients an overview of the movements of money in and out of their accounts.

Resources

Kasisto Business Banking
FACTSHEET
Kasisto Business Banking