Virtual Call Center Agent (VCCA)
Increase customer satisfaction and drive call center efficiencies by deploying an AI-based Virtual Call Center Agent that answers questions automatically 24/7, seamlessly integrates with Finastra’s cores and can be trained in days, not weeks.
Virtual Call Center Agent (VCCA) is an AI-based virtual agent that answers questions automatically, 24/7 and is integrated with Finastra’s core product Fusion Digital Banking. It increases customer satisfaction, drives call center efficiencies, and can be deployed in days.
noHold trains the VCCA to answer your top call drivers based on content you already have available. Following this, noHold provides a phone number which is already connected to the VCCA. You are now ready to start rerouting calls to the VCCA.
Pre-integrated with Finastra
Increase sales & boost your Net Promoter Score (NPS)
Reduce support cost
VCCA can operate via web, social media and smart speakers
The Virtual Call Center Agent is currently live in 300 banks and credit unions, and manages millions of calls each year.
Increase Customer Satisfaction while reducing support costs
Virtual Assistants increase customer satisfaction by increasing First Contact Resolution (FCR) Reduce support costs by automating the redundant and repetitive questions on the customers’ terms Allows customers to perform tasks automatically that are related to their own specific needs
Drive employee and call center efficiency
Reduce training and ramp up time for agents Provide a “Single point of Search” to get quick answers Reduce hold times by automating the most Frequently Asked Questions
Immediate answers without human intervention
Meet customers at their preferred channel with up-to-date, consistent and compliant information “Speak” your customers language with multilingual capabilities Scale your business by responding to customer queries during peak times, during new product & service launches without significantly increasing head count