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Virtual Call Center Agent (VCCA)

noHold

Digital & Retail Banking
ChatBots
Customer Service
Increase customer satisfaction and drive call center efficiencies, by deploying an AI based Virtual Call Center Agent.
Digital & Retail Banking
ChatBots
Customer Service
Increase customer satisfaction and drive call center efficiencies, by deploying an AI based Virtual Call Center Agent.

Description

Virtual Call Center Agent (VCCA) is an AI-based virtual agent that answers questions automatically, 24/7 and is integrated with Finastra’s core product Fusion Digital Banking. It increases customer satisfaction, drives call center efficiencies, and can be deployed in days.

noHold trains the VCCA to answer your top call drivers based on content you already have available. Following this, noHold provides a phone number which is already connected to the VCCA. You are now ready to start rerouting calls to the VCCA.


Key Features:

  • Pre-integrated with Finastra

  • 24/7 availability

  • Quick implementation

  • Increase sales & boost your Net Promoter Score (NPS)

  • Reduce support cost

  • Retain customers

  • VCCA can operate via web, social media and smart speakers

The Virtual Call Center Agent is currently live in 300 banks and credit unions, and manages millions of calls each year.

Company Verified

General information

Commercial model
Refer
Integration
Pre-integrated products
Fusion Digital Banking
doneAvailable for all 3rd party systems
Implementation
Cloud Hosted | On Premise
Website
Support
Privacy policy
Data processing countries (1)
United States of America
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Finastra employees only
Access support collateral and more on
SharePoint

How it looks

Lifecycle

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Typical Phone Call

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Chat bot

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Chat bot

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Transactions

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LifecycleTypical Phone CallChat botChat botTransactionsServices

Lifecycle

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