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Virtual Call Center Agent (VCCA)


Consumer Banking
Customer Service
Increase customer satisfaction and drive call center efficiencies, by deploying an AI based Virtual Call Center Agent.


Virtual Call Center Agent (VCCA) is an AI-based virtual agent that answers questions automatically, 24/7 and is integrated with Finastra’s core product Fusion Digital Banking. It increases customer satisfaction, drives call center efficiencies, and can be deployed in days.

noHold trains the VCCA to answer your top call drivers based on content you already have available. Following this, noHold provides a phone number which is already connected to the VCCA. You are now ready to start rerouting calls to the VCCA.

Key Features:

  • Pre-integrated with Finastra

  • 24/7 availability

  • Quick implementation

  • Increase sales & boost your Net Promoter Score (NPS)

  • Reduce support cost

  • Retain customers

  • VCCA can operate via web, social media and smart speakers

The Virtual Call Center Agent is currently live in 300 banks and credit unions, and manages millions of calls each year.

App information

Required products
Fusion Digital Banking
Privacy policy
Data processing countries
United States of America