Clinc Virtual Banking Assistant
Clinc
Clinc’s Virtual Banking Assistant (VBA) enables Financial Institutions to boost digital engagement and reduce service agent workload by automatically addressing the “low value” requests, freeing up the resources to handle deeper interactions. The solution serves as an important step in the customer journey by providing 24/7 coverage of customer queries by understanding and following complex conversations, enabling a vastly superior customer interaction.
Recently, the challenges for call centers have been magnified by increased call volume, increased call complexity, high stress of both employees and customers as well as the huge shift to work at home representatives. It is crucial for Financial Institutions to digitize the customer service to improve the experience , as the recent rise of AI-based language technologies, with the development of smart assistants (Siri, Alexa, Google Assistant) has increased the customers’ expectations to interact with technology in a dynamic and seamless way.
Save time for customers and employees
Customers can get answers to their most frequent financial questions without the phone calls and endless searching through account details. VBA supports basic transactions like bill payment and money transfer, as well as complex personal financial management (PFM) queries like spending advice and more with enriched visuals.
ClincAI offers the best of human/digital worlds
Clinc serves as an important first step in customer interaction, gathering information, and asking counter-questions. Through the pre-integration with Glia, Clinc can seamlessly transfer interactions to customer service representatives through live chat if needed. This eliminates the need for customers to ever reauthenticate, provide context or leave the digital channel, boosting efficiencies and enhancing customer satisfaction.
More intuitive, natural experience
Powered by advanced natural language processing, machine learning, and deep neural networks, Clinc’s AI can comprehend, recall, and respond to unstructured, everyday human speech. VBA improves retention by offering a functional and natural experience that drives adoption. Providing a seamless experience is crucial to avoid customer frustration.
General information
How it works
24/7 customer access
VBA is always on and ready to assist your customers. Answer questions, provide electronic banking support or conduct transactions over voice and chat, automatically.Secure
VBA sits behind your authentication, so there’s no additional steps for your customers to begin interaction immediately.Seamless
Clinc's AI engine is built entirely differently than competitors which enables a free-flowing, fluid interaction. Users can speak normally, use slang, change directions, and ask multiple things in a single utterance and the chatbot maintains context so the user isn't forced into rigid, linear options that frustrate the customer.Drive engagement to boost revenue
Our powerful and cutting-edge customer experience is proven to increase customer acquisition. Leveraging data from our solution enables our clients to run targeted ads and provide tailored product recommendations.Scale at a lower cost
Whether you have 3 requests or 3,000,000 you can rely on VBA to provide a reliable service with 82% CSAT and 90% containment rates. No need to balance staffing, keeping costs down and service levels more predictable.Omni-channel support
Deploy the VBA experience with ease while maintaining complete control of deployment across multiple channels, including Alexa, web messenger and mobile apps.
How it looks
Resources
