ENACOMM EFS IVR
ENACOMM EFS-IVR is the industry leading Interactive Voice Response solution for Credit Unions, Community Banks, and FIs. It's a flexible IVR solution that offers the best customer experience.
With the end of life on old on-premise IVR (stagnant, non-upgradeable, out of compliance), it's important for Financial Institutions to improve the Customer Experience with integrated solutions across the customer lifecycle - a better, faster and more personalized experience - and expand consumer channels and communications with AI banking on Alexa and Google.
Enhanced customer Experience
ENACOMM Echo voice integrates with other channels to offer an omni-channel customer experience that improves CSAT and lower bank’s customer service costs.
ENACOMM Echo Voice integrates with ENACOMM’s FCM (Fraud Control Model) to deliver industry leading fraud solutions including TDoS defense and fraudster behavioral identification models.
ENACOMM Echo voice offers open APIs that allow FIs to integrate customer experience components (CRM, etc.) and analytics.